Privacy Policy

This Privacy Policy outlines how PGZoo LLP ("Company", "We", "Us", or "Our") collects, processes, stores, and protects personal data obtained from users of our web platform (www.pgzoo.com), the PGZoo Owner App, Tenant App, and related services across India.

By utilizing our platform, you consent to the data collection and practices described in this policy, which operates in compliance with the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and applicable Indian data protection principles.

We collect information necessary to provide seamless PG search, verified listings, and hostel management services:

• Directly from You: When you register an account, list a property, request a visit, send an enquiry, submit a demo request, or make a support ticket.
• Automated Technologies: Through cookies, browser local storage, and secure server session logs when you navigate our website.
• Location Services: When you grant browser location permissions to automatically discover PGs near you in cities like Bengaluru, Pune, Delhi NCR, Hyderabad, Chennai, and Mohali.

PGZoo uses the collected information strictly for legitimate operational purposes:

• To facilitate direct connections between tenants and verified PG owners without middleman brokers.
• To authenticate user sign-ins via secure SMS One-Time Passwords (OTP).
• To generate digital rent receipts, track room dues, electricity sub-meter units, and maintenance requests.
• To provide customer support, verify property authenticity, and prevent fraudulent listings.
• To send essential transactional notifications (booking confirmation, visit reminders, payment receipts).

Some PG listings on PGZoo are compiled from publicly available directories, maps and similar sources so tenants can find accommodation more easily.

If your PG appears on our site and you would like it updated or removed, use our online removal request form via Contact Us or email hello@pgzoo.com with the PG name, city and your contact details. We aim to process verified removal requests within 7 business days.

We gently encourage keeping an accurate listing on PGZoo — it helps genuine tenants discover your PG and can bring you more enquiries at no brokerage to you.

We do NOT sell, rent, or trade your personal data to third-party marketing companies or brokers.

Your data is only shared in the following authorized circumstances:

• Between Tenants & Owners: When a seeker submits a visit request or enquiry for a PG, their contact details are shared exclusively with that specific PG owner.
• Trusted Service Providers: Secure third-party cloud infrastructure, SMS/OTP gateways (e.g. Twilio/Msg91), and RBI-authorized payment gateways under strict confidentiality agreements.
• Legal Requirements: When mandated by court order, law enforcement, or statutory government authorities under Indian law.

We implement industry-standard physical, electronic, and procedural safeguards to protect your personal information:

• Encryption in Transit: All communications between your browser/app and our servers are encrypted using modern TLS 1.3 / SSL protocols.
• Secure Credential Storage: Sensitive tokens and passwords are cryptographically hashed and never stored in plain text.
• Role-Based Access Control: Access to backend user databases is restricted to authorized personnel on a strict need-to-know basis.

As a valued user of PGZoo, you possess full control over your personal information:

• Right to Review & Edit: You may update your profile, phone number, and property details at any time from your account settings.
• Right to Deletion: You can request permanent closure of your account and deletion of your personal data by emailing hello@pgzoo.com.
• Communication Preferences: You can opt out of promotional communications at any time while continuing to receive essential stay & rent alerts.

PGZoo uses essential cookies and local storage tokens to keep you securely signed in, remember your selected city, and ensure seamless navigation. You may modify your browser settings to decline cookies, though certain features (such as maintaining your active login session) may not function as intended.

Our platform may include links to third-party services such as Google Maps (for directions) or WhatsApp (for chat). These external sites have their own independent privacy policies, and PGZoo assumes no responsibility for their content or data practices.

We may periodically update this Privacy Policy to reflect changes in our legal obligations, platform features, or industry best practices. Any modifications will take effect immediately upon posting with an updated "Effective Date" at the top of this page.

If you have any questions, suggestions, or concerns regarding your privacy or data handling on PGZoo, please reach out to our designated Data Grievance Officer: